Hookset has three roles that control what team members can access. Each role builds on the previous one.
The Three Roles
Owner
The person who created the lodge account. There is one Owner per lodge. The Owner has full access to every feature including billing, plan management, and team invitations. Ownership cannot be transferred.
Manager
Invited team members with the Manager role have full access to all lodge features except:
- Billing and subscription management
- Plan upgrades and downgrades
- Inviting or removing team members
Managers can create and manage bookings, assign guides, manage rooms, update settings, and view all lodge data.
Staff
Invited team members with the Staff role have limited access:
- View and manage bookings they are assigned to
- View and manage guest records
- Submit notes on bookings
Staff members cannot access:
- Guide Board or allocation
- Room management
- Packages and pricing
- Settings
- Billing
- Team management
How Roles Affect the Sidebar
The sidebar navigation adjusts based on role:
- Owner and Manager -- See all navigation items including Settings.
- Staff -- See only Dashboard, Bookings, and Guests.
Pages that a role cannot access are hidden from the sidebar entirely.
Choosing the Right Role
- Use Manager for office managers, booking coordinators, or head guides who need full operational access.
- Use Staff for guides or seasonal workers who only need to view their assigned bookings and guest info.