Hookset sends email notifications for key events. Control which ones you receive on your My Profile page — click your name in the bottom-left of the sidebar and select My Profile.
Available Notifications
| Notification | What It Sends | Default | |-------------|--------------|---------| | New booking alerts | Email when a new booking is created (from public page or dashboard) | On | | Payment received | Email when a payment is recorded (manual or Stripe) | On | | Balance due reminders | Reminder emails to guests at 30, 14, and 7 days before balance due date | On | | Trip prep completed | Email when a guest submits their trip prep form | On | | Guide assignment changes | Email when a guide is assigned or reassigned to a trip day | Off |
Who Receives Notifications
Notifications are sent to the lodge owner and all team members with the Manager role. Staff-level team members do not receive lodge notifications.
Each notification type can be toggled on or off independently.
Guest-Facing vs. Lodge Notifications
The toggles on this page control lodge-facing notifications only (emails sent to you and your managers). Guest-facing emails (booking confirmations, payment receipts, balance reminders, trip prep invites) are always sent and cannot be disabled.
Tip: If you're receiving too many emails, consider turning off Guide assignment changes first -- this generates the most notifications for lodges with active daily assignments.
Notification Delivery
All notifications are sent via email. There are no in-app notifications or push notifications at this time.