What Are Turnover Days?
The Room Turnover Days setting controls how many days must pass between one booking's checkout and the next booking's check-in for the same room. This buffer gives your staff time to clean, inspect, and re-stock a room before the next guests arrive.
You configure this setting under Settings > Booking Rules > Room Turnover Days.
The value can be set from 0 to 7 days.
How the Buffer Works
When a guest checks out of a room, Hookset marks the following days as unavailable for new bookings based on your turnover day setting.
For example, if turnover days is set to 2:
- Guest A checks out on Friday
- Saturday and Sunday are blocked (turnover buffer)
- Guest B's earliest possible check-in is Monday
This buffer is enforced automatically:
- During public booking checkout — guests cannot select dates that fall within a turnover window
- During manual booking creation — Hookset warns staff if a date conflicts with a turnover buffer
- On the occupancy calendar — turnover days appear as gray blocks between bookings
Setting Turnover Days to Zero
Setting turnover days to 0 means back-to-back bookings are allowed with no gap. Guest B could check in on the same day Guest A checks out.
This is appropriate when:
- You have dedicated housekeeping staff who turn rooms over on the same day
- The room checkout and check-in times are staggered (e.g., 11am checkout, 3pm check-in) and you manage the timing operationally
Why This Setting Matters
Without a turnover buffer, it's easy to accidentally double-book a room between a late checkout and an early check-in, or to commit to a next-day arrival before the room is ready. Setting a realistic turnover day value protects you from those scenarios and reduces last-minute scrambles.
Tip: If you run a large lodge with rooms that require less preparation, set turnover days to 1. For remote wilderness lodges where linen, restocking, and deep cleaning take multiple days, a setting of 2 or 3 is common.
Per-Room vs. Global Turnover Days
The Settings > Booking Rules turnover day setting is a lodge-wide default. It applies to all rooms unless you override it at the room level.
To set a different buffer for a specific room:
- Go to Settings > Rooms.
- Open the room you want to adjust.
- Set the Turnover Days Override field to the desired value.
- Click Save Room.
A room-level override always takes precedence over the lodge-wide default.
Note: If you increase your turnover days setting, existing back-to-back bookings that were previously valid may now appear as conflicts on the occupancy calendar. Review the calendar after changing this setting and resolve any flagged conflicts.
Related Articles
- Room Occupancy and Heatmap — See how turnover buffers appear on the calendar
- Setting Up Rooms — Configure individual room settings
- Room Assignment Modes — Control how rooms are assigned to bookings