Hookset tracks every payment against a booking so you always know the deposit status, remaining balance, and full payment history.
Recording a Payment
- Open the booking from the Bookings list.
- Click Record Payment in the Payment Card section.
- Enter the Amount.
- Select the Payment method:
- Credit card -- Guest paid by card (outside Stripe).
- Check -- Physical check received.
- Wire -- Bank wire transfer.
- Cash -- Cash payment.
- Stripe -- Automatically recorded when a guest pays through Stripe checkout.
- Add an optional note (e.g., check number, transaction reference).
- Click Save Payment.
The balance due updates immediately. If the payment covers the deposit amount, the booking status advances to Deposit Paid. If the balance reaches zero, it advances to Confirmed.
Stripe Payments
If your lodge has connected Stripe, guests can pay online through a secure payment link sent in the confirmation email or via the public booking page. Stripe payments are recorded automatically via webhook -- you don't need to enter them manually.
Payment History
All payments and refunds are listed in the Payment Card on the booking detail page. Each entry shows:
- Date recorded
- Amount
- Payment method
- Notes (if any)
Refunds appear as negative amounts.
Sending an Invoice
To send a payment reminder to the guest, click Send Invoice on the booking detail page. The guest receives an email with the booking summary, amount due, and a Stripe payment link (if Stripe is connected). See Sending Invoices to Guests.