Invoices are email reminders sent to the primary guest with the booking summary, amount due, and a payment link.
When to Send an Invoice
Send an invoice when:
- The balance due date is approaching and the guest hasn't paid.
- You want to prompt a guest to pay their deposit or remaining balance.
- A guest requests a formal summary of what they owe.
Sending an Invoice
- Open the booking from the Bookings list.
- Click Send Invoice in the Payment Card section.
- Hookset sends an email to the primary guest.
The invoice is sent immediately. There is no preview step -- the email uses a standard template.
What the Guest Receives
The invoice email contains:
- Booking summary -- Package name, dates, guest count, and booking reference.
- Amount due -- The remaining balance.
- Payment link -- A secure Stripe Checkout link where the guest can pay online (if Stripe is connected).
- Lodge contact info -- Your lodge name, email, and phone for questions.
Note: The payment link is only included if your lodge has connected Stripe. Without Stripe, the email shows the amount due and your contact information for arranging payment.
Automatic Reminders
In addition to manual invoices, Hookset sends automatic balance reminders at 30, 14, and 7 days before the balance due date (if enabled in your notification settings).